All American Automotive

Sibai Xie 3 months ago

Efficient and knowledgeable, high level care for customers. No BS. I’ve had Pat take care of my 12 y/o GTI for 4 years. He helped me solve some of the most intricate issues and has been very fair about the price. These are honest and hard working people. Highly recommend.

Elyse Napolitano 4 months ago

This review for excellent service and quality work is long overdue. Patrick and his team have been caring for our car for the past 8 years; I have always found him to be professional, informative, and helpful in assessing necessary repairs. And the repair work is top notch. My car is an outlier -- she's a 2008 Audi A4 wagon, a very old lady. I don't want to give her up because I love the manual transmission, which they don't offer on newer models. Of course, given the car's age, things are starting to fail. Patrick always finds a way to repair her at a reasonable cost. Most recently, the Instrument Cluster Panel failed, and Audi no longer makes the replacement part. Undaunted, Patrick researched other repair shops, and after talking with a shop on the East Coast, mailed it off to be fixed, where the mechanic declared it DOA. Patrick checked in with me, and agreed to press on -- I think he had to mail the Panel to two other mechanics, and it finally got fixed in Canada! I kid you not. Total for the fix plus oil change and some other incidentals was just over $2k. Really beats retiring my car. My car and I are happily reunited and she is running beautifully. A+ to Patrick for his

Meghan Hurley 4 months ago

This review filed by Miles Hermann, not his wife Meghan)These people saved me! After traveling to San Francisco for a show at a venue in the Mission district I returned to my truck late in the evening to find it would not start!Suspected fuel pump failure.I have a fitful night of non sleep in my vehicle and by 6am the next day I have AAA tow me to All American automotive which opens at 8.After speaking to the proprietor I realize that not only is service by appointment,But they specialize in servicing German cars.Nonetheless,the proprietor Patrick has one of his mechanics access my situation( it very much appears to be the fuel pump)and after accommodating his regular customers who have appointments he sets about finding parts for a Ford F-150,gives me an estimate and says it will be ready between 4-6 pm. I spend my sleep deprived day walking about a city I once knew and find a cozy bar/restaurant that does not mind my loitering.By 3pm I am headed in the direction of All American automotive when I receive a text from them telling me my truck is fixed and it WAS the fuel pump! Patrick and his team went above and beyond to service a vehicle not from the Black Forrest ,with no appoint

Patrick Kennedy 4 months ago

Everyone at All American was super helpful! They not only diagnosed the immediate issue with our car but helped us think through a variety of next steps on its overall maintenance and lifespan. Really happy with both the service and the guidance we received.

Kat 5 months ago

Simply put, Patrick is a crass, unprofessional, egotistical jerk. He's an embarrassment to the rest of the excellent team at this shop. Even worse! I (and many other customers ) have to endure him! Somehow he continues to get away with his poor performance. ( see other reviews) When I arrived, I observed Patrick bad talking a customer to another mechanic. I then observed him inappropriately berate another mechanic. I wish I had left at that point. I chose not to because the mechanic assigned to help me was excellent. When my car was repaired I had the displeasure of Patrick calling me to advise me that the work was done. I was shocked at how inappropriate he was. Oddly, he implied that I had lied about the reason I had brought my car in. Why would I do that? Because of my lie, it took longer for them to complete their work, and that I was charged more because of it. When I pointed out that I had arrived with a computer assessment from the dealership of the problem with my vehicle, and asked why he hadn't looked at that assessment. I went on to ask Patrick why he wouldn't call if they had found other work that needed to be done, and ask for our ok before proceeding with adding more